At Ecom Edge Solutions, customer satisfaction is our priority. We strive to provide high-quality services, and we stand by our work. However, we understand that there may be situations where a refund is required. Please review our refund policy below.
1. Eligibility for Refunds
-
Refunds are only applicable for services that have not yet commenced.
-
If a technical error or issue occurs on our end, a refund may be issued upon verification.
-
No refunds will be granted once work has begun or the service has been delivered.
2. Refund Request Process
-
To request a refund, you must contact us at contact@ecomedgesolutions.info within 7 days of purchase.
-
Provide a detailed explanation of the reason for the refund request.
-
Our team will review your request and respond within 5 business days.
3. Non-Refundable Services
-
Custom development, marketing, SEO, and web design services are non-refundable once initiated.
-
Any third-party costs associated with your project (e.g., domain registration, hosting fees) are non-refundable.
-
Digital products, subscriptions, or consulting fees are not eligible for a refund.
4. Processing Time
-
If your refund request is approved, it will be processed within 7-10 business days.
-
Refunds will be credited back to the original payment method used during the purchase.
5. Changes to This Policy
-
Ecom Edge Solutions reserves the right to modify this refund policy at any time. Changes will be posted on this page, and we encourage users to review it periodically.